Effective Date: 01 August 2026
Welcome to TRAVNEXUS, a B2B travel technology platform operated by BYO Travelcations Private Limited (“TRAVNEXUS”, “we”, “our”, or “us”).
TRAVNEXUS provides travel agents with an integrated platform to create travel itineraries, manage customer enquiries, access B2B hotel inventory, book travel services, manage fixed departures, group flight requests, invoices, CRM activities, and other travel business operations.
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you access our website, applications, or services.
By using TRAVNEXUS, you agree to this Privacy Policy.
1. Information We Collect
We collect information necessary to provide our services efficiently.
Account Information
When you register, we may collect:
- Full Name
- Company Name
- Email Address
- Mobile Number
- Business Address
- GST Number (if applicable)
- PAN Number (if required)
- Password (encrypted)
Business Information
Depending on the services you use, we may collect:
- Customer details
- Traveller details
- Passport information (only when required)
- Hotel bookings
- Flight requests
- Fixed departure bookings
- Group flight enquiries
- Travel itineraries
- Invoices
- Payment information
Technical Information
We automatically collect:
- IP Address
- Browser type
- Device information
- Operating system
- Login history
- Usage statistics
- Cookies
- Session information
2. How We Use Your Information
Your information helps us operate and improve our platform.
We use your information to:
- Create and manage your account
- Process hotel and travel bookings
- Generate quotations and itineraries
- Manage customer enquiries
- Deliver booking confirmations
- Provide customer support
- Improve platform performance
- Prevent fraud and misuse
- Comply with legal obligations
- Send important service notifications
- Inform you about new features, offers and updates (you may opt out of promotional communications)
3. Third-Party Suppliers
TRAVNEXUS works with third-party suppliers including hotels, airlines, transport providers, activity providers, payment gateways and travel technology partners.
When you make a booking or request a travel service, the required traveller information may be securely shared with the relevant supplier solely for fulfilling your booking.
Each supplier processes your information according to its own privacy policies.
TRAVNEXUS is not responsible for the independent privacy practices of third-party suppliers.
4. Travel Agent Responsibilities
Travel agents using TRAVNEXUS are responsible for obtaining necessary permissions and consent from their customers before entering traveller information into the platform.
By submitting customer information, you confirm that you have lawful authority to process and share such information for booking purposes.
5. Payment Information
Payments may be processed through authorised payment gateways.
TRAVNEXUS does not store complete debit card, credit card, UPI PIN, CVV or banking passwords on its servers.
Payment processing is handled through secure third-party payment providers.
6. Data Security
We implement industry-standard security measures to protect your information.
These include:
- SSL Encryption
- Secure cloud infrastructure
- Encrypted passwords
- Role-based access controls
- Firewall protection
- Regular software updates
- Database backups
- Login monitoring
While we take reasonable precautions, no online platform can guarantee absolute security.
7. Cookies
TRAVNEXUS uses cookies to:
- Keep you logged in
- Improve website performance
- Remember preferences
- Analyse website traffic
- Enhance user experience
You may disable cookies through your browser settings; however, certain platform features may not function properly.
8. Marketing Communications
We may occasionally send:
- Product updates
- Feature announcements
- Promotional offers
- Industry news
- Service notifications
You may unsubscribe from promotional emails at any time.
Service-related communications cannot be disabled while your account remains active.
9. Data Retention
We retain your information only for as long as necessary to:
- Maintain your account
- Process bookings
- Meet legal requirements
- Resolve disputes
- Prevent fraud
- Maintain financial records
After the applicable retention period, your information will be securely deleted or anonymised where appropriate.
10. Your Rights
You have the right to:
- Access your personal information
- Update incorrect information
- Request deletion of your account (subject to legal obligations)
- Withdraw marketing consent
- Request clarification regarding your data
Requests may be submitted using the contact details below.
11. Children’s Privacy
TRAVNEXUS is intended for registered travel businesses and professional travel agents.
We do not knowingly collect personal information directly from children.
Traveller information relating to minors is collected only when necessary to process legitimate travel bookings.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business operations.
The latest version will always be available on our website.
Continued use of TRAVNEXUS after updates constitutes acceptance of the revised Privacy Policy.
13. Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact us.
TRAVNEXUS
Operated by BYO Travelcations Private Limited
📧 Email: info@travnexus.com
📞 Phone: +91-9878730549
🌐 Website: https://www.travnexus.com
📍 Amritsar, Punjab, India