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Payment Security

TRAVNEXUS securely processes online payments through Razorpay, one of India’s leading payment gateway providers.

Razorpay supports multiple secure payment methods, including:

  • Credit Cards
  • Debit Cards
  • UPI
  • Net Banking
  • Wallets
  • EMI (where applicable)

All payment transactions are encrypted and processed through Razorpay’s secure infrastructure.

TRAVNEXUS does not collect, process, or store your complete card details, CVV, UPI PIN, internet banking passwords, or one-time passwords (OTPs).

Payment Gateway Security

Payments made on TRAVNEXUS are protected using industry-standard security technologies.

Our payment partner, Razorpay, implements robust security measures including:

  • PCI DSS compliant payment processing
  • SSL/TLS encrypted communication
  • Tokenized payment processing
  • Secure payment authentication
  • Fraud detection and risk monitoring
  • Real-time transaction monitoring

Sensitive payment information is securely transmitted directly to Razorpay and is never stored on TRAVNEXUS servers.

Payment Confirmation

After a successful transaction, users will typically receive:

  • Instant payment confirmation
  • Booking confirmation (where applicable)
  • Tax invoice or payment receipt
  • Email confirmation
  • Dashboard transaction history

If you do not receive confirmation after a successful payment, please contact our support team.

Refunds

Approved refunds are processed through the original payment method using Razorpay’s secure payment infrastructure.

Refund processing times generally depend on:

  • Payment method used
  • Banking partner
  • Card issuer
  • Applicable banking policies

Please refer to our Refund & Cancellation Policy for detailed refund terms.

Fraud Prevention

To protect both travel agents and suppliers, TRAVNEXUS may temporarily hold or verify transactions that appear unusual or potentially fraudulent.

Security checks may include:

  • Login verification
  • Device verification
  • IP address monitoring
  • Transaction pattern analysis
  • Additional identity verification where necessary

These measures help prevent unauthorized transactions and protect user accounts.

Razorpay is an independent third-party payment service provider. Payment processing is governed by Razorpay’s applicable terms, conditions, and privacy policy. While TRAVNEXUS carefully selects trusted payment partners, we are not responsible for service interruptions, banking delays, or technical issues occurring within the payment gateway’s infrastructure.